AI Email & Ticket Triage
A shared inbox with a few hundred messages a day costs someone two hours every morning just sorting. Worse, the urgent one arrives at position 140 and gets read at 11am. We put an AI step at the front of the queue that reads each message, decides what it is and how urgent it is, routes it to the right team, and drafts a reply for the routine ones. Your team approves before anything goes out.
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Trusted by + clients worldwide.
Aladdin Media
Asna Software Solution
Attar Shastra
Bhagyashaali Welfare Foundation
Chroma Tech Services
City Line Collection
Companies House
Dietitian Miksha
Emerhub
Gaadi Buy
Galecia Group
Globus Machines Pvt Ltd
Hasten
Heavenly Home
Lazy Baby
OnKampus
MSP Global
My Dream Home Care
Niya Overseas
Organish Herbal
SEO Scout
Tex Trend
The Insurance Problem
The Air App
TriStates
Upkar Group
V-Teach
VK Car Loan
VSKA
Vyzion Innovations
WatsupUSA
Aladdin Media
Asna Software Solution
Attar Shastra
Bhagyashaali Welfare Foundation
Chroma Tech Services
City Line Collection
Companies House
Dietitian Miksha
Emerhub
Gaadi Buy
Galecia Group
Globus Machines Pvt Ltd
Hasten
Heavenly Home
Lazy Baby
OnKampus
MSP Global
My Dream Home Care
Niya Overseas
Organish Herbal
SEO Scout
Tex Trend
The Insurance Problem
The Air App
TriStates
Upkar Group
V-Teach
VK Car Loan
VSKA
Vyzion Innovations
WatsupUSA
Our AI Email & Ticket Triage Services
Classification & Priority
Each message gets a category and an urgency level from its actual content, so the outage report doesn't sit behind forty invoice queries.
Routing and Assignment
Tickets go to the right team or owner by topic, account, language, or SLA, with a named fallback for anything that doesn't match cleanly.
Drafted Replies for Review
For the questions you answer the same way every week, the AI writes a first draft using your past replies and account data. An agent reads it, edits it, and sends.
Thread Summaries & Deduplication
Long forwarded chains get a short summary at the top, and duplicate tickets from the same customer merge instead of two agents replying separately.
Our Process
Typical Timeline: 4-10 weeks depending on ticket volume, categories, and helpdesk integrations
Read the Backlog
We pull your last few months of tickets and find the real categories. They're rarely the ones on the current dropdown, and that gap is usually why routing fails today.
Classify in the Background
We run classification silently alongside your current process and compare it to what your team actually did. You see the accuracy before it touches anything.
Turn on Routing First
Routing and priority go live before drafting. It's the lower-risk half, the customer sees nothing change, and it delivers most of the time saved.
Add Drafting, Keep Approval
We add drafts for your highest-volume categories with a person approving every send, and track edit rates so you can see which categories are actually reliable.
Drafts, Not Autopilot
The fear with this work is real: an AI sending a wrong or tone-deaf reply to a customer under your name. So the default we build is draft-only. The AI prepares, a person sends. Once a category has been drafting accurately for weeks and you've seen the numbers, you can choose to let that one narrow category auto-send, and even then complaints, refunds, cancellations, and anything legal stay with a person permanently. Every reply also carries an easy path back to a real person. Triage is the safer half anyway: getting the right ticket to the right agent fast is most of the win, and it changes nothing the customer sees.
Technologies We Specialize In
OpenAI
Python
FastAPI
PostgreSQL
Docker
Why Choose Boldally Studio for AI Triage?
A Human Sends, By Default
We build drafts, not autopilot. Auto-send is a choice you make later per category, with the evidence in front of you, and never for complaints or refunds.
Proven on Your Own Backlog
We measure classification against months of your real tickets before launch, so you know the accuracy rather than taking our word for it.
Routing Before Drafting
The safe half comes first. Most of the time your team gets back comes from correct routing, and it carries none of the risk of a wrong reply going out.
Built Into Your Helpdesk
We work inside the inbox or helpdesk your agents already use. A second dashboard nobody opens is worse than the manual sorting you have now.
FAQ
Common questions about this service. If yours isn't here, just ask.
Selected case studies
- Attar Shastra
A Shopify Hydrogen storefront for a natural attar brand, built to sell to customers in India and abroad.
- Chroma Tech Services
An internal employee portal that gives an industrial analytics firm one place to share documents.
- Emerhub CRM
A custom CRM on Firebase and Vue.js that speeds up client onboarding with real-time form editing.
What Our Clients Say
We work closely with the teams we build for, and we stick around after launch. Here's what some of them have to say.
Gagandeep is a phenomenally talented senior developer who was a vital part of our success! Diligent, goal oriented and an innovative leader, I couldn't speak highly enough of Gagandeep
Gagan worked with Emerhub and Companies House for over a year, demonstrating great flexibility in adapting to different tech stacks and evolving business requirements.
I got to witness first hand the great skills of Gagandeep while working alongside him on a project. First-class in everything and extremely talented in his craft. It was a tough project that no companies had ever built before and he tackled it and then some!
Boldally Studio delivered exceptional results on our MSP Global website. The design is visually impressive, and the site's performance is outstanding. We're extremely pleased with their work and highly recommend their services.
Sonam Parashar
Director, Msp Global
Well done to the Boldally Studio team for their dedication and efficient work process. They consistently delivered projects on time and followed the direction I provided with precision, which I found truly impressive.
Manoj Kumar
Founder, Bhaagyashaali Welfare Foundation
Boldally Studio provided us with continuous support and helped us at every step, providing valuable feedback and understanding our needs effectively. We are satisfied with the overall outcome and process. Highly recommend Boldally Studio if you're looking for excellent output.
Gagandeep and his team did a commendable job on our Laravel development project. It was a pleasure working with him, and the team demonstrated solid technical skills throughout the process.
Abraham Scaria
Director, Asna Software Solution
It's just how I imagined it. I really love the website—it looks great and works well. The custom software is very helpful and easy to use. It makes our daily work much easier.
Anil Kumar
Director, Chroma Tech Services
Big thanks to Boldally Solutions Private Limited for designing our website. The team was dedicated, supportive, and truly understood our needs. We're very happy with the results and highly recommend them for quality work.
We are very happy with the website made by Boldally Studio. It looks great, is easy to use, and shows all our services clearly. The team was helpful, understood our needs, and delivered everything on time. We highly recommend Boldally Studio to anyone looking for a good and professional website.
Gurvinder Singh
Owner, Upkar Group
Have a project in mind?
Tell us what you're trying to build or fix. We'll talk through scope, timeline, and the right approach for your team.
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